When buying software(Week #8, Blog #2)

In Chapter 24, our book mentions on pages 204-206, five big things to consider when buying programs like Camtasia.

• Acquisition
• Development
• Implementation
• Support
• Maintenance

I will agree with our book and saying this are important elements. Especially the last two. If a product is constantly failing and no support team can be called then it will delay the schedule. In return the training may not be done properly or could cause a team to not be trusted again when asked to do training.